Endpoint missing after install
Generate a fresh portal bootstrap, confirm the selected organization, check outbound connectivity to the agent endpoint, and verify the agent service is running on the target host.
Troubleshooting
Work from scope to signal.
Most TvRMM troubleshooting starts by confirming tenant visibility, endpoint identity, platform lane, and whether the action is owned by a direct agent, a host, or an appliance-native workflow.
Action button disabled
Check your effective role and the operating-as selector. Actions such as scripts, terminal, patch install, reboot, homelab controls, user management, and deletion require more than viewer access.
Guest row is host-observed
A Proxmox VE or Unraid guest row may be inventory observed by the host, not directly managed by an in-guest agent. Install and link a real in-guest agent when direct endpoint behavior is required.
Patch scan differs by OS
Patch behavior depends on package manager, repositories, entitlement, appliance policy, and lab evidence. Do not assume apt, dnf, yum, zypper, pacman, apk, PVE, and Unraid behave the same.
Platform kind looks wrong
Check whether the endpoint is a direct agent, Proxmox VE host, Unraid host, host-observed guest, linked guest, or staged evidence platform. Some collectors update platform kind after the next audit.
Deleted endpoint still exists
TvRMM hides deleted endpoints from active views, queues uninstall, revokes certificates, and lets cleanup complete when the endpoint or host reports the uninstall result.
Evidence to collect
- Tenant, organization, endpoint name, and whether the endpoint is direct or host-observed.
- Operating system, architecture, appliance type, package manager, and repository state where relevant.
- Last heartbeat time, latest audit time, command result stage, and any visible portal error message.
- The action attempted and the role shown by the operating-as selector.
Need support?
Use the contact form for product fit or support questions. Do not send secrets, private keys, or enrollment tokens through the form.
Check support lane
When behavior depends on platform coverage, review the lane language first.